The delivery of your package
Packages are shipped within 24 hours from the date of payment; We use Courier service like GLS or UPS with tracking and delivery service.
Packages are generally delivered in 24/48 hours in Italy and EU from the date of shipment and within 12 days for all other destinations.
Whatever type of shipment you choose, we will provide you a link to track your package online.
Delivery times may be have delay in case of holidays; Courier service don't deliver on weekends.
For orders made by bank transfer, shipping times will be calculate from the confirmation of payment.
It's impossible for us to group two separate orders made separately, therefore the shipping costs will be charged for each of them.
Your package will be sent at your own risk, but special attention is given to fragile items.
Each purchase is managed and processed by the Pastidea Company s.r.l
Return of your package:
Attention: Don't ship articles independently to addresses that are not provided by Pastidea s.r.l.
The return of your package is managed by our assistance service.
After your request, which must be received within 14 days from the delivered date of goods, you will be contact and provide with the necessary documentation to return the purchased item.
Log in to your "ACCOUNT" - "ORDER HISTORY" - "DETAILS" - "RETURN AN ITEM" and wait until the return is confirmed by one of our operators.
After our confirmation, you will receive a document to be printed and included inside the package.
How to send:
If you have requested a return (and your request will be accepted), you can send your order using a courier of your choice.
ATTENTION: We request the insertion of a sheet inside the package, which must contain the reasons for the return and the method with which we want to proceed for the management of the return (eg repayment on credit card, reimbursement on paypal account ... or replacement), name and surname of the sender, telephone number and residential address.
-Make sure to return the items in their original packaging
-Print the return sheet that you find in your account in the section YOUR RETURNS
-Close the package accurately to avoid damage or loss of the products
-Print the courier label and stick to the outside of the package
The products will be refunded if you have never used them or if they have serious damage or defects. If the products are used or even partially used they cannot be returned and reimbursed.
In case you want to say that you have the right to return within 14 days from the date of receipt of the goods, without necessarily having to provide any reasons; we quote what is expressed in the rules of the consumer code on the right of return, specifically its exceptions for products that have been damaged or clearly used and therefore can no longer be offered for sale, remembering the cases of exclusion where the right returns cannot be used (eg Pastidea dies and adapters which, once in contact with food, are clearly not returnable for hygienic reasons or connected to health protection).
ATTENTION: if the customer decides to return a product that doesn't follow the rules that regulate the right of return and It's aware of the fact that it has been used; the product will not be refunded and any shipping costs will be charged. We therefore advise all customers to check the status of the product before proceeding with its return, in order to avoid unpleasant situations of non-repayment and return to the sender with any charges incurred.