TERMS AND CONDITIONS OF USE

The products bought on the website are sold directly by Pastidea s.r.l.

 Pastidea s.r.l. is registered in the register of companies of the Italy. The headquarters of Pastidea s.r.l. are in Italy, shipments are made from the European Union.

You can always contact Pastidea s.r.l. for any kind of information, using the contact details in the CONTACT US section.

PRICES

The prices listed on the website are quoted in Euros, without considering the shipping costs. These, if they exist, have always to be paid by the user and are calculated at the time of order-validation, as a supplement to the selected products.

Pastidea s.r.l. reserves the right to change prices without notice, but is committed to applying the rates in force (those listed on the website) when ordering.

SHIPMENTS AND DELIVERIES

The product will be delivered to the address indicated at the time of order confirmation.

The delivery times quoted on this website are indicative and depend on the chosen products.

In the same order you can include different products but in the presence of multiple different products a few more days to process the order may be required.

Shipments are made via courier UPS/DHL/TNT/FEDEX. Please contact us for any other type of delivery.

On Saturdays and holidays, no deliveries are being made by the couriers.

Pastidea s.r.l. shall in no event be liable for any direct or indirect damages caused by the late delivery of an order, or by the loss by the courier.

 On delivery of the goods the customer is required to check:

1 that the number of packages delivered corresponds to what is indicated in the transport document.

2 that the packaging is intact and not altered even in the closing strip.

In case of tampering and / or damage, the customer will have to contest the shipment and / or delivery immediately by adding the note "subject to content control" on the copy of the delivery document to be returned signed to the carrier or to another operator.

If you accept a package without writing down the necessary note for the goods delivered by the courier, you may not in any way claim any shortages or damages due to transport at a later point to Pastidea s.r.l. but only to the carrier.

The customer has to report any damage within seven (7) days after he has received the goods by a certified letter or mail (clearly stating the order number) - info@pastidea.com

For every delivery, the customer has to specify at least one contact telephone number in order to simplify the delivery process; if the delivery is not successful for reasons not attributable to Pastidea s.r.l. the cost of a new delivery will be charged to the customer or he might pick up the product at a sorting point.

PAYMENTS

The online payments by credit card or Paypal are protected by an encryption system and take place on the websites of Stripe or Paypal, in any case Pastidea s.r.l will get in possession of credit card data.

BILLING

Whether you want an invoice, request it immediately after you have placed the order to info@pastidea.com indicating all the information needed to generate the document.

RIGHT OF RETURN

The customer can request the cancellation of his order if it hasn’t been assigned yet to the courier for delivery. Pastidea s.r.l. recognizes the right of withdrawal as provided by law.

WARRANTY

All products are guaranteed directly by us for 2 years, starting from the date stated on the invoice or on the receipt. For the warranty on a product you have purchased on our website, just contact the customer service. The return of goods will be charged to the customer. The delivery of the new or repaired product will be at our expenses.

RESPONSIBILITY

Pastidea s.r.l. provides a very powerful infrastructure for data storage (personal information, orders, etc.). This infrastructure should allow, even in case of serious fault, to recover the totality of the received data. However, Pastidea s.r.l. cannot be held responsible in the event of a partial or total loss of data; the user is encouraged to always keep its own safeguard.

USE OF SERVICES

Upon registration, the user must provide full names, complete mailing address, tax information and e-mail address. The user agrees to input only true and accurate personal information. The services of Pastidea s.r.l. are provided exclusively for a personal use.

PRODUCT INFORMATION

The photographs on this website are there in order to illustrate the products and do not enter the contractual field. They cannot therefore be the source of any kind of commitment on the part of Pastidea s.r.l. The data sheets and product descriptions are being reported to Pastidea s.r.l. by its partners or suppliers; Pastidea s.r.l. disclaims all liability for the veracity of their contents. The product information and pictures are subject to change without notice.

APPLICABLE LAW

All contracts concluded with us are subject to the law of Italy, any dispute will be introduced to the court of domicile (or residence) of the consumer.

If you still have doubts or questions feel free to contact us at info@pastidea.com